Delivery and return

In-store pick-up

When you shop online at beijerref.lt, you can see for each item the available delivery or collection options and the store where you can collect it.

Once you have collected your full basket of goods, we will provide you with a list of outlets where you can collect your full basket of goods. If you choose one of them, we will arrange for the goods to be prepared at that particular outlet.

If you choose to pick up your goods in-store, we will have them ready for you within the timeframe specified at the time of checkout. We will notify you by email and/or SMS. We will expect your arrival within 3 calendar days. After that, the order will be cancelled and the ordered goods will be put back on the shelf.

Please bring the VAT invoice number or order number provided by us with you when you pick up your order. If someone else will be collecting your goods, please specify them as the recipient when placing your order. If the buyer is a legal person, a power of attorney will be required.

Expedited pick-up at BEIJER REF LITHUANIA stores within 45 minutes!

The service is subject to sufficient stock at the selected collection centre and the item or order does not exceed 30 kg.

Orders must be placed and paid for between 9am and 5pm on weekdays.

Your order will be ready within 45 minutes of confirmation. We will inform you by SMS and email when your order is ready for collection.

The order is issued upon presentation of the order number. If another person will collect your order, please indicate the person as the recipient at the time of ordering.

We look forward to your arrival within 3 calendar days. After that, the order will be cancelled and the ordered goods will be returned to the shelf.

Delivery of goods to post offices

If you choose delivery to LP Express, Omniva, DPD, Venipak post offices, the goods will be delivered within the timeframe specified in the shopping cart information.

The standard price of OMNIVA post offices is EUR 2.29. It can only be ordered for items that meet the size (39 x 38 x 64 cm) and weight (up to 30 kg) restrictions.

DPD post offices have a standard service price of €2.29. It is only available for items that meet the size (61 x 44 x 37 cm) and weight (up to 30 kg) restrictions.

The standard price for LP Express post offices is EUR 2.29. It is only available for items that meet the size (35 x 61 x 74.5 cm) and weight (up to 30 kg) restrictions.

Home delivery

If you choose home delivery, the goods will be delivered within the timeframe specified in the shopping cart information.

If you have ordered more than one item, they may be delivered at different times as they will come from different warehouses. There is no additional transport charge for this.

Home delivery service in major Lithuanian cities is carried out by couriers on weekdays from 08:00 to 20:00 (Vilnius, Kaunas, Klaipėda, Alytus, Marijampolė, Šiauliai, Panevėžys, Tauragė, Telšiai, Utena and their districts), while elsewhere in Lithuania the delivery is carried out on weekdays from 08:00 to 18:00. The courier service will inform you of the exact delivery time.

For parcels weighing up to 30kg, the courier will deliver to your door. Please note that the parcel will not be taken to interior spaces or rooms such as rooms, balconies or courtyards.

For parcels weighing more than 30kg, the courier will only deliver them to the gate of the house or staircase of the apartment building and help you unload them from the vehicle. Please note that the parcel will not be delivered to the front door of the house/apartment or taken indoors. For parcels weighing between 30kg and 80kg, the requested delivery service must be booked at the time of checkout.

Bulky goods (XL) and palletised goods are only delivered to the gate or staircase of the apartment building.

For home delivery in the Curonian Spit, an additional charge of €16.99 will apply.

Free delivery promotion

Free delivery promotions may apply in individual cases as provided by the Seller.

The terms and conditions of the shares are set by the seller. In this case, the current terms and conditions of the Free Shipping Promotion shall be included together with the terms and conditions of this Promotion.

Free delivery is only available during the specified promotion period, which we will inform you about by an additional message on the website. Loyalty members may be informed separately of the days and conditions of free delivery.

Returns and warranty

Return of quality goods:

www.beijerref.lt the buyer ("Buyer") shall have the right, without giving any reason, within 14 (fourteen) days, to reject the goods if they have not been used, damaged or substantially altered in appearance, that is to say, the goods or the packaging have been subjected to changes in appearance which are only necessary to enable the Buyer to inspect the goods received. The Buyer must exercise this right responsibly and return the Goods in their original packaging in good order, as well as any parts and Gifts purchased with the Goods. The costs of returning the Goods shall be borne by the Buyer.

Upon return of the goods, the Buyer shall be liable for any diminution in the value of the goods resulting from actions not necessary to determine the nature, characteristics and performance of the goods.

Returns can be made verbally or in writing to the Returns Departments of UAB Beijer ref Lithuania stores (except branded stores). If you apply in writing, it is recommended to use the written request form for the return of quality goods (PDF format; WORD format).

Upon receipt of the Goods or sets of Goods, together with the received Gifts, and after evaluation of their quality, the Seller shall make a full or partial refund for the Goods or sets of Goods by bank transfer to the bank account of the Buyer of the Goods or set of Goods no later than within 14 (fourteen) days from the date of receipt of the proof of shipment of the Goods or the set of Goods or the date of return of the Goods or the set of Goods to the Seller. If only part of the Goods is returned, the delivery charges for those Goods shall be refunded if delivery charges have been applied to the part of the Goods returned. If a method of returning the Goods or a set of Goods other than that offered by the Seller has been chosen which results in disproportionate or higher costs, the Seller shall not be obliged to cover the costs of returning such Goods or set of Goods.

In the normal course of business, the Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. Where possible, when the Goods are returned to the returns department of UAB Beijer ref Lithuania outlets, refunds shall be paid in cash or by bank transfer to the account specified by the Buyer.

The Buyer shall be liable for the depreciation of the value of the Goods if the returned Goods or their packaging is damaged, the Goods have lost their merchantable appearance (damaged labels, protective films etc. ), the Goods have been used, the Goods are without the authentic labels, protective bags and accessories with which they were sold, the Goods are in unlabelled and/or non-original packaging (without the instructions and warranty card, if supplied with the Goods), the Goods are of a different composition than the one purchased by the Buyer, the Gifts, accessories or accessories of the Goods that were given to the Buyer with the Goods are not returned. When returning the Goods, it is recommended to provide a VAT invoice or a cash register receipt or any other document confirming the purchase of the Goods (e.g. payment card statement) and the order number (It is recommended to provide the documents in paper format).

The Buyer is responsible for the completeness of the returned goods. If the Goods are not complete and/or are not accompanied by the return of the Gifts purchased by the Buyer, the Seller shall not accept the returned Goods.

The right of return does not apply to quality goods purchased online and/or by phone:

11.1. contracts for goods made to the consumer's specific specifications, i.e. goods which are not pre-manufactured and which are made according to the consumer's personal choice or instruction, whether or not the goods have been put into production, or for goods which are expressly tailored to the consumer's personal needs;

11.2. contracts for perishable goods or goods with a short shelf life;

11.3. contracts for packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;

11.4. contracts for goods which, by their nature, are indistinguishable from other goods after delivery;

11.5. contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;

The right to withdraw from a distance contract within 14 (fourteen) days without giving a reason does not apply to legal persons (entrepreneurs).

Warranty:

The colours of the Goods received by the Buyer and the Goods displayed in the Online Shop may differ slightly, as the colour resolution depends on the Buyer's individual device characteristics. The images of the Goods displayed in the Online Store and/or the mobile application may also contain additional accessories or components of the Goods that are not included in the Product's package (the Product's package is specified in the Product's advertisement under "Product Information"). The Goods shall be deemed to conform to the offer made if they conform to the sample, model or description provided in the Online Shop The Seller shall not be liable for the content of the Goods, such as errors in editing, translation or quality, which shall be the sole responsibility of the publisher/manufacturer of the Goods.

If the delivered goods do not meet the quality requirements, the buyer may contact orally or in writing the Customer Service Department or Information Centre of the nearest Beijer ref Lithuania store or the authorised service centre of the manufacturer of the goods. In case of a written request, it is recommended to use the written request for after-sales service form (PDF format; WORD format).

Potentially defective Goods shall first be submitted to the Seller's after-sales service, and only if the Goods are found to be defective may the Buyer's request for defective Goods be fulfilled.

Devices submitted for after-sales service cannot store the Buyer's personal data, SIM cards. The Buyer shall store on another device the information from devices with digital memory submitted for warranty service before submitting such.

The manufacturer's warranty is only valid if the product is used in accordance with its operating conditions. Before using the Goods, the Buyer must carefully read the operating instructions, if any.

Goods not collected from the after-sales service centre and/or from the Seller and handed over for after-sales service shall be stored for 3 (three) months. This period shall start to run from the first notification to the Buyer, via the contacts indicated by the Buyer (by telephone, e-mail, etc.), that the Buyer may collect the goods returned from the after-sales service centre. If the Buyer fails to collect the Goods within the time limit, the Seller shall have the right to discontinue storage of the Goods and the Goods may be disposed of. In this case, the Seller shall not be liable for the Buyer's information remaining in the unclaimed goods and any other losses incurred by the Buyer as a result of such destruction.

The seller's guarantee of quality does not limit or restrict the buyer's (consumer's) rights under the law in the event of the purchase of a product, gift or service that is not of satisfactory quality. Disputes concerning the quality of goods, gifts, returns and other terms and conditions of sale shall be settled in accordance with the procedure laid down in the Conditions of Sale and Purchase and in accordance with national law.

We will be happy to answer any questions you may have by e-mail shop@beijerref.lt and by phone +370 46 215921.

You can submit requests or complaints about a product or service purchased from our online shop via our electronic consumer dispute resolution platform - http://ec.europa.eu/odr/.

Goods which are defective or incomplete

If the Buyer wishes to complain about a defective or incomplete product or gift, he/she may do so verbally or in writing at the Returns Department of the UAB Beijer ref Lithuania store or by e-mail shop@beijerref.lt.

When making a complaint, the buyer must provide the following information:

23.1. the order number of the Product;

23.2. provide/identify any defect, fault or missing part of the Goods, gift;

23.3. provide other evidence (e.g. a photograph of the Goods, a photograph of the defective area (if it is a mechanical defect and it is possible to photograph it), a photograph of the packaging of the Goods, etc.

When making a complaint, the buyer must specify how he wishes the complaint to be resolved:

24.1.1. the Seller shall remedy the defects in the Goods within a reasonable period of time, free of charge, if the defects can be remedied;

24.1.2. by replacing the Goods with similar Goods of suitable quality;

24.1.3. by reducing the Purchase Price accordingly if the Goods cannot be repaired or replaced, or if the Seller would incur disproportionate costs in doing so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, and the significance of the defect/non-conformity;

24.1.4. by refunding the price of the Goods and terminating the Contract where the Goods cannot be repaired or replaced or where the Seller would incur disproportionate costs in doing so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, the significance of the defect/non-conformity.

The reply to the Buyer's claim shall be provided to the Buyer within 14 (fourteen) days from the date of receipt of the Buyer's request. In the event of a refund, the Seller shall refund the Buyer for the Goods or the set of Goods and the delivery costs of the Goods or the set of Goods by bank transfer to the Buyer's bank account for the Goods or the set of Goods. In the event that only part of the Goods is returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased alone, would have been subject to a lower tariff than the tariff applicable when the Goods were purchased together with the returned Goods and only to the extent of the difference between the said tariffs. The cost of returning the Goods shall be borne by the Buyer.

Damaged consignment

Check the quality of your home delivery with the courier. If you notice any damage:

31.1. tell the courier who delivered the goods;

31.2. note on the delivery note that the packaging is damaged and complete a Packaging Damage (Inspection) Certificate with the courier;

31.3. inspect the goods inside the packaging and, if damaged, take photographs of the damage. The photographs will be needed for the return procedure;

31.4. if the packaging is intact, there is no need to inspect the goods in the presence of the courier. If you accept the parcel and sign the documents, the parcel is deemed to have been delivered in good order.

Upon collection of the Goods from the Parcel Post Office, please check the quantity, quality, external quality (i.e. whether the Goods are free from obvious defects in quality), range, completeness and completeness of the Goods immediately after collection. If you notice any damage:

31.1. notify the Seller of any irregularities found immediately, but no later than 14 (fourteen) days after the Goods have been collected from the parcel post office.